15 - 16 November 2021 -Online

Service, Innovation and Sustainability Excellence

We’ll cover practical topics, illustrated with practical case studies: quality and service improvement, systematic innovation capability, sustainable development/ ESG, marketing principles and leadership development sessions, and integrated business excellence topics.

Connecting rich concepts with practical outcomes: powerful concepts will be combined with assessment frameworks whereby participants will be able to evaluate their own business practices, leading immediately and logically to identification of potential improvements in each topic area.

Program Objectives

This program addresses the core issues for engineers, architects, planners and other technical professionals: how to create additional value for clients, and hence participate in that value creation through superior volume and price of professional service delivery in your firm/ department/ team.

We will examine the external issues of sustainable development and services marketing, and connect these to the internal issues of creating professional service process excellence and improving innovation practices, through to the more personal issue of our own leadership development plans.

Date: Monday 15th – Tuesday 16th November 2021

Time: 9:00am - 5:00pm (AEDT)

Venue: Online webinar

Cost: $1,950 (ex GST)

To enquire or enrol: email (for an enrolment form) to dansamelb@gmail.com or phone Prof. Samson, 0438 782 866 for further details.

About the Speaker

Danny Samson

Danny Samson is the program designer and delivers the program. He has degrees and work experience in engineering and business management, and is one of Australia’s most expert management educators. He has been a judge of Consult Australia’s Excellence Awards over numerous years, has worked as a consultant for many companies in this sector and others, and brings a wealth of knowledge and original thinking to the topics. He is an award winning executive educator, in Australia and the USA. He has written a dozen books and regularly writes articles for journals, including Consult Australia’s publication, ‘Consulting Matters’.