AWARD CATEGORY

Client Service Excellence

Overview

This Award recognises exemplary client / stakeholder engagement and its contribution to project outcomes.

Criteria

• Clearly articulated issue(s) / challenges and strategic objectives of the engagement
• Effectiveness of the client engagement plan and relationship management
• Collaborative and transparent communication
• Client / stakeholder engagement outcomes

Submission inclusions

• Synopsis/description of the client engagement/collaboration – must clearly outline why this approach was required or voluntarily adopted (max 500 words)
• Objectives of the client engagement plan – an overview of the strategy and desired outcomes (max 300 words)
• Relationship management – should clearly describe how the relationship(s) between parties were managed, including details of reporting structures and communication methods and policies, approval processes etc. for the duration of the engagement (max 700 words)
• Communication protocols throughout the engagement – should focus on collaboration between parties and steps taken to ensure transparency (max 300 words)
• Outcomes of the engagement – include details on achievements in relation to project excellence e.g. improved safety, design, budget savings etc. (max 500 words)
• Pre-approved media release content for marketing purposes (max 500 words)
• Minimum of three photographs for marketing purposes